Overview

The Cosmic Inn Inc. is a small business in Canada. Most of our products are non-refundable once purchased.

Any items fulfilled by Printful Inc is subject to their returns and exchange policy. Refunds, returns, or exchanges for Printful Inc items can not be processed by The Cosmic Inn Inc.

For items sold directly from The Cosmic Inn, we can process a full refund for undamaged items that returned in their original packaging within 30 days. Shipping costs are the responsibility of the customer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We can not provide a refund for items lost, stolen, or damaged during shipping.

Non-returnable items:

  • Print on demand clothing
  • Print on demand stickers
  • Downloadable products
  • Sale items

To complete your return, contact us first at hello@cosmicinn.ca to begin the return process.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged prior to shipping. If you need to exchange it for the same item, send us an email at hello@cosmicinn.ca

Shipping returns

To return your product, email us for a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@cosmicinn.ca for questions related to refunds and returns.